Yukon Charlie’s limited lifetime warranty for snowshoes and binding systems…

Yukon Charlie’s warrants this product to be from defects in material and workmanship for the life of the product to the original purchaser, when purchased from an authorized retailer. Product will be repaired or replaced when upon inspection by an authorized Yukon Charlie’s agent and determined to be defective in either workmanship or materials. Cost of transportation and or handling is not covered under said warranty.

IMPORTANT: A copy of your original purchase receipt is required for all warranty claims.

Warranty Terms & Claim Instructions

Yukon Charlie’s limited warranty (one season) for non Recreational Use
Yukon Charlies warrants for the period of one season this product to be free from defects in materials and or workmanship for a period of one season for the original purchaser from an authorized dealer. Product will be repaired or replaced when upon inspection by an authorized Yukon Charlies agent and deternmined to be defective in either workmanship or materials. Cost of transportation and or handling is not covered under said warranty.
Applies to products used for rental or work-related use
Applies to products used for rental or purposes other then general recreational useage by the original purchaser such as the following:

  • Products Used for Rental Programs
  • Professional or work related usage

The above stated warranties do not apply to damage resulting from normal usage and or normal wear and tear associated with the sport of snowshoeing. Excessive abuse, improper use and or user negligence will negate said warranty.

Terms of warranty
Original purchaser must comply with the following:

  1. Original proof of purchase from an authorized Yukon Charlies dealer is Required
  2. If you purchased your product here at YukonCharlies.com, your purchase information is stored in your account, and the warranty process can be managed here.
  3. Damaged product must be taken or sent to an authorized agent (preferably the place of original purchase) or sent back to Yukon Charlies Massachusetts office to be inspected at the customers expense
  4. Contact information must accompany any such return including
  • non po box return address
  • telephone #
  • email address
  • detailed description of warranty issue
Exceptions and or warranty limitations

Warranty is extended to original purchaser when

  • Purchased by an authorized Yukon Charlies dealer or Agent, or at YukonCharlies.com
  • Yukon Charlies warranty is limited to repair or replacment of defective product and under no circumstances shall be held liable for death or injuries to persons or property.
  • Warranty period begins on date or receipt for original purchaser from an authorized Yukon Charlies dealer or agent
  • Warranty is non-transferable
  • Warranty does not apply when modifications, and or alterations to original Yukon Charlies products have occurred.
Yukon Charlies commitment
  • Yukon Charlies will fairly evaluate any and all warranty claims with in reasonable amount of time and provide detailed feedback to original purchaser
  • If after evaluation warranty issue is determined to be a manufacturers defect in either workmanship or materials, Yukon Charlies will repair or replace at our cost a replacerment of equal or greater value.
  • If warranty claim is determined not to fall within the confines of the warranty and is determined to be a defect resulting from other causes the cost of the repair, replacment and return will be at the original customers expense.
Yukon Charlies authorized dealers and agents commitment
  • Will treat each and every customer with respect and care when dealing with a potential warranty situation
  • Request copy of original roof or purchase
  • Request in detail from the original purchaser a description of potential defect and or circumstances.
  • Careful and complete inspection of the product to determine cause of defect

Once a determination has occurred agent will then contact Yukon Charlies with the below information:

  • Dealer information
  • Dealer address
  • Customer information including first and last name and contact info.
  • Product information including model, size, color
  • Date of purchase
  • Detailed defect information

Upon receipt of this information, an ra# will be provided by Yukon Charlies and instructions to proceed including ups freight account # for freight expenses.

Once ra# is provided product can be sent to:

Yukon Charlies
Attention: Warranty RA#______________
24 Jonathan Bourne Dr.
Pocasset, MA 02559