Many thanks to the folks at SNEWS for including our Advanced Series snowshoes in the “Day Zero” issue of the OR Show Daily! Click on the image below to open it in an enlargable lightbox (look for the enlarge button on top right).
OR Show Daily – Day Zero Features Our Advanced Series Snowshoes
Because I live in an area that has 6 months of winter every year, I have put literally hundreds of miles on my Yukon Charlie’s snowshoes. I have been very pleased with their performance and durability.
I eventually broke a part on one shoe–YC customer service told me that the part is called an axle. I inquired about buying the part to repair the snowshoe. Imagine my shock when I was provided the replacement part FREE OF CHARGE. I did not even have to pay for shipping.
I just want to let you folks know that you have completely won me over as a customer for life. Thanks for the great product and thank you for the great customer service. I have already told a bunch of people my story and will continue to do so.
Thanks again!!!
Wow! Thanks so much for your kind words Rob! We’re glad we could keep you outside on your snowshoes this winter 🙂